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Frequently Asked Questions

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Here you will find a selection of the most Frequently Asked Questions in relation to our Travel Money service.

If you are unable to find an answer to your question, please visit our contact us page for details on how to get in touch.

Travel Money FAQs
What methods of payment are accepted for Click & Collect?
Which branches are available for Click & Collect Travel Money?
What time do I need to order by for collection next day?
How do I know I’m getting the best rate when buying my currency?
What if I require specific denominations?
What if I do not use all of the currency that I have purchased?
What is a Buy Back Guarantee?
What if my holiday is cancelled?
Do you buy loose coins back?
Ramsdens Mastercard® Multi Currency Card FAQs
Why should I get a Ramsdens Mastercard® Multi Currency Card?
How does my Ramsdens Mastercard Multi Currency Card work?
Getting Started
Who can apply for a Ramsdens Multi Currency Card?
How do I register my card?
Using and topping up your card
Where can I use my card?
Where can I not use my card?
How secure is my card?
What exchange rate will I get when loading or topping up a card?
What happens if my card is declined in a shop?
Can I use my Multi Currency Card to purchase items online?
What if I don't have enough currency on my card for what I need?
I don't have as much money available on the card as I thought. Why is this?
What happens if I do not have sufficient funds available in the relevant currency to cover the value of the transaction plus the tolerance amount?
When I use my card at a bar, restaurant, or petrol station, how long are the funds reserved for and why?
What if I’m offered the option to pay in GBP whilst I’m abroad?
What is pre-authorisation?
When my Multi Currency Card expires what do I do?
Fees and Limits
How much can I top up?
What is the maximum balance allowed on a card?
Are there annual fees?
Support and Complaints
My card is lost or stolen?
I need to speak to someone. Who do I call?
Can I get access to emergency cash?
How do I dispute a transaction on my card?
What do I do if I find an incorrect transaction on my card?
What should I do if I want to register a power of attorney?
What do I do if I need to tell you about the passing of a Ramsdens Multi Currency Card cardholder?
Old Ramsdens Travel Cards
Have an old Ramsdens Travel Card?